Welcome to https://luludaodoll.com, owned and operated by LULUDAO.
The items we sell are special, most of them are custom BJD dolls, so we do not support no-excuse returns for refunds.
In case of the following (damaged or incorrect items)
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The item we sent is damaged.
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The item we sent was incorrect.
Please do not damage or discard the box and other packaging materials of the item.And contact us by email within 7 days of receiving the product, which must be accompanied by a photo or video of the damaged item, so that we can determine if it meets the return criteria.
Please note that we do not accept returns more than 7 days after receipt of the product.
After we receive your email, we will determine the exact cause and provide a solution accordingly.We will notify you by email within 7 days whether your refund has been approved or whether we will send you a replacement.
If the refund or return is accepted, our staff can take some time to process the matter.
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Send a replacement: We will send you a new item within 10 business days.
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Returns are approved: we will give you a return address and instructions on how and where to send the package (items sent back without first requesting a return will not be accepted)
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Refunds are approved：You will be automatically refunded within 10 business days in the same way you originally paid.
For orders that have been paid for and not yet shipped.
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Customized products: No refunds will be given for products that have already started production
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Pre-ordered products: If you insist on canceling or requesting a refund, we will charge 30% of the total order amount
Contact Us
After reviewing this policy, if you have additional questions, please contact us by e-mail at service@luludaodoll.com.
